Online Shopping Terms
& Conditions
General
In these terms and
conditions, the "ETopia Global" will mean
www.etopiaglobal.com and the "Customer" or "you" will
mean any person, firm, company or body which places an order with ETopia
Global. Please read these terms and conditions carefully before using the
site. By using the site or any part of it, you agree that you have read these
terms and conditions and that you accept and agree to be bound by them.
ETopia Global shall
make every effort to ensure that prices, details and sizes of products on this
website are updated and in stock. Prices are subject to change without prior
notice and all orders are subject to ETopia Global approval at its
sole discretion and stock availability.
All orders are subject
to confirmation of final availability and ETopia Global retains the
right to reject the order in the event that any of the products or services
requested are unavailable.
Registration
During the registration
as a member:
You must provide us with
accurate, complete and up dated information to register;
You must protect your
username and password;
You examine and approve
us to assume that any person using your username and password to login to your
account either you or your authorized person to act for you;
ETopia Global has
the totally discretion to refuse registration of a potential customer and to
terminate the registration of any customer for any reason.
You must inform us by
website / email – etop001@etopiaglobal.com as soon as possible of any changes to the
information that you provided so that we can communicate with you effectively.
Privacy Protection
ETopia Global is
committed to defense the privacy of individuals with respect to personal data.
We make sure that our policies and practices in relation to the collection,
use, retention, transfer and access of personal data comply with the requirements
of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong
Kong. Please refer to our Privacy Policy.
Notification for Ordering
Making order means you
agree to purchase the products or services of ETopia Global in
agreement with the terms and conditions of ETopia Global set out
herein. After receiving your order, ETopia Global will send an email
to you accepting receipt of your order. However, the email does not confirm
that ETopia Global has accepted your order. ETopia
Global reserves the right to reject any purchase order without giving any
reasons. In the event that ETopia Global is unable to accept your
order. (For example due to payment issue), ETopia Global will notify
you by phone or email for more details.
If your order is accepted
by ETopia Global, ETopia Global would contact you by email to
confirm your purchase. ETopia Global wil arrange delivery date as
soon as possible.
Delivery Service
ETopia Global provides
inspection service before shipping your parcel in order to confirm all the
functions are work and no any faulty goods in your order. If you do not need
this service, you can leave a comment at checkout.
Delivery service fee is calculated at checkout and according to the
weight of products and the destination. The information of shipping fee,
duties, taxes, handling days and transit time is shown in Delivery
Information. Delivery service is only available the area and
countries which are listed in the delivery information page. Should you have
any inquiry about delivery, please feel free to contact our Customer Service
Department for enquiry.
Delivery service is not
available on non-permanent address frontier closed areas, islands, warehouse
and, premises which are not accessible by staircase and need to deliver through
upper tier. Delivery is available on Monday to Saturday
(10:00am to 7:00pm), except Sundays and public holidays.
After your order
in www.etopiaglobal.com has been accepted, and the payment has been
run through the test, you will get a confirmation of purchase letter
from ETopia Global. Under normal circumstances, delivery to Hong Kong area
shall be completed in 2 working days after ordering goods. If payment was
delayed due to bank approval process, delivery date will be adjusted
accordingly. Please note that handling days will be extended in special
periods, such as Black Friday and Christmas. Before the arrival of the
goods, you will receive a call notification from our courier (maybe without
receive a call notification). Please check whether all your ordered items are
fully delivered against delivery note, then sign and certify the delivery note
to confirm your acceptance of goods. Signature is required to confirm your
acceptance of the goods.
If delivery is delayed
or cancelled due to traffic, weather, different district or other
factors, ETopia Global shall not be liable for any loss or damage, no
matter whether the factor which causes the delay or cancellation is within the
control of ETopia Global or not.
You shall give us at
least 24 hours’ notice from 10:00am to 7:00pm (Saturday after 1 pm, Sunday and
public holiday excluded) to us in respect of any request for change in delivery
date and/or place, cancel order or change of purchased item.
If for security reason
or any other reasons, our courier is not able to deliver the goods to the
address. ETopia Global may ask you to collect the goods from one of
our stores and will not arrange any delivery.
In case of any
disagreement, ETopia Global determination shall be final.
Store Pick-up Service
When you pick up the
product instore, you would be required to show your printed email order
notification (electronic version is accepted), or the verification codes sent
by ETopia Global, registered contact number and document for identity
verification. If you are failed to provide any of those
information, ETopia Global has the right to refuse you for picking up
the product.
When you received the
order notification by email, that means your item is available in the store,
ready for pick-up. In case you have not picked up the product within 3 working
days starting from your ordered date. ETopia Global will try to
contact and remind you to pick up the items you ordered within the designated
period. If you have not collected the product(s) within 15 days starting from
your ordered date. In that case ETopia Global will consider on you
gives up the product(s), and products will be confiscated without refund the
payment.
If you cannot pick up
the product by yourself. Representative can do it for you if he/she has your
authorized letter and the printed email order notification.
Once the order is
confirmed, you are not allow to change the pick-up store or change the address
for delivery. Also, you are not allow to change the color or model of the
selected product or to change to any other product.
If your selected store
is closed due to weather or any other uncontrollable factors, you may pick up
the product in the same store on next day the store is opened.
Exchange, Refund and Warranty
In order to ensure the
interest of you, quality inspection service is provided before shipment. The
information of this service is shown here.
If you do not want this service, please leave the comment at checkout page.
Otherwise, this service must be applied for all products, except sealed Apple
products or other sealed electronic gadgets.
1. Hong Kong Orders
Exchange item is only
applicable for exchange when we found the product is broken or not working
during the pick-up in our store. We will not exchange or refund to you
once you have picked up the product. ETopia Global reserve the final
right of determination.
Warranty is not applicable for Hong Kong order.
2. Oversea Orders (the location excepts Hong Kong)
Return and warranty can
be applied for Worldwide order. The detailed information is shown here.
Force Majeure
ETopia Global shall
not be liable for any delay or failure in its performance caused by or
resulting from acts of God, fire, flood, accident, riot, war, government
intervention, embargoes, strikes, labor difficulties, equipment failures, or
any other causes beyond the control of ETopia Global.
Payment Method
www.etopiaglobal.com accepts payment by Visa, Master,
Western Union, Moneygram or Bank transfer. All product prices listed are in
respective currency. The prices listed on the website may differ from the
prices of the same products in the physical shops. The purchase price shall be
the price listed on the website as at the date of purchase.
Under Credit Card
Purchase Protection service, e.g. VISA verification service, Master Card Secure
Code, customers can enjoy safe and secure shopping by using their own credit
card with specific password or security code. Credit cards used for shopping
should be valid and under the purchaserˇs own name.
ETopia Global has
the discretion to decide the acceptance of all orders from www.etopiaglobal.com
based on the supply of goods. Customers will receive the final receipt when
goods arrived to designated address. ETopia Global reserves the right
to change the payment terms for any order without prior notice.
These terms and
conditions shall be governed by the laws of the Hong Kong Special
Administrative Region, the People's Republic of China and the Customer
and ETopia Global agree to submit to the exclusive jurisdiction of
the Hong Kong courts. ETopia Global may revise these terms and
conditions at any time without prior notice. If any dispute arises, ETopia
Global determination shall be final. Where these terms and conditions are
available in Chinese, the English version is the governing version and shall
prevail whenever there is a discrepancy between the two versions.