Quality
Inspection Service
*These are the examples of basic hardware. There are different inspection standards for different categories of product.
Here is the demonstration.
- Improper usage
*Return and warranty are not applicable for Hong Kong order.
Quality inspection service is provided for
all orders, except sealed Apple products or other sealed electronic gadgets.
Before we ship out, basic hardware* of the products will be checked and the
whole inspection procedure is recorded under the CCTV system. As indicated in
the image below, sticker with Etopia logo will be used to seal the product box
after inspection.
*Basic hardware includes:
1. DOA (Power on check)
2. Battery charging function
3. Dead Spot check
4. Camera function
5. WiFi and 4G network access
6. Phone call and speaker
Here is the demonstration.
Return
Policy
We hope you fully enjoy our products and do
our best to accommodate return requests. However, in the rare event that an
item is returned in an unsuitable condition, incomplete or after the prescribed
period, we will not be able to offer a refund or replacement.
*Return, exchange and warranty are not applicable for Hong Kong orders.
*Return, exchange and warranty are not applicable for Hong Kong orders.
Simply
Change of Mind? No Problem!
You may return your order for a refund in
accordance with the following conditions:
1. Notify Etopia Global
(etop001@etopiaglobal.com) of your return request within 14 days upon receipt of your order.
2. We will assign a RMA number for your
return request and provide a designated address for return shipment.
3. Send the returned products to the
designated address, which is normally within your own city/ country, at your
cost within 2 days upon getting the
RMA number, and send the tracking number to Etopia Global. All returns without
an assigned RMA number will not be accommodated.
4. We will refund your payment, less:
- an administrative fee (USD30 for items
less than USD799) or 4% of the product cost for items over USD799); and
- the back and forth shipping cost.
5. Returned products must be unused,
undamaged and in sealed original packaging including all original accessories
(Etopia Logo Sticker cannot be unsealed or broken).
Return
of Faulty Item
DOA
Items
*DOA = Dead on Arrival = Device won’t turn
on when received
1. Notify Etopia Global
(etop001@etopiaglobal.com) of your return request with photos or videos in
support within 24 hours upon receipt
of your order.
2. We will assign a RMA number for your
return request and provide a designated address for return shipment.
3. Send the returned products to the
designated address, which is normally within your own city/ country, at your
cost within 2 days upon getting the
RMA number, and send the tracking number to Etopia Global. All returns without
an assigned RMA number will not be accommodated.
4. Upon we receive the returned products
and confirm the DOA issue, we will arrange for repair or send replacement items
if the issue cannot be fixed within a reasonable period of time. Shipping cost
from the designated address and repair cost will be covered by Etopia Global.
5. If, after inspection, the DOA issue is
considered to be caused by any human faults or damage on your part, we reserve
the rights to not to arrange for repairs or replacement. In such event, we will
ship back the original products subject to your payment of the necessary
shipping cost.
6. Returned products must include all
original packaging and accessories.
Defective
Items (No Inspection Before Ship Out)
1. Notify Etopia Global
(etop001@etopiaglobal.com) of any defects with photos or videos in support within 14 days upon receipt of your
order.
2. We will assign a RMA number for your
return request and provide a designated address for return shipment.
3. Send the returned products to the
designated address, which is normally within your own city/ country, at your
cost within 2 days upon getting the
RMA number, and send the tracking number to Etopia Global. All returns without an assigned RMA number
will not be accommodated.
4. Upon we receive the returned products
and confirm the defects, we will arrange for repair or send replacement items
if the defects cannot be fixed within a reasonable period of time. Shipping
cost from the designated address and repair cost will be covered by Etopia
Global.
5. If, after inspection, the defects are
considered to be caused by any human faults or damage on your part, we reserve
the rights not to arrange for repairs or replacement. In such event, we will ship back the original
products subject to your payment of the necessary shipping cost.
6. Returned products must include all
original packaging and accessories
Defective
Items (With Inspection Before Ship Out)
1. As we have conducted quality inspection
on the products and were satisfied that they were in perfect condition before
we shipped out, we normally do not accept any return request in these
circumstances. Nevertheless, you are welcomed to notify Etopia Global
(etop001@etopiaglobal.com) of any problems with photos or videos in support within 14 days upon receipt of your
order.
2. We will assign a RMA number for your
return request if we preliminarily accept that the defective products are
eligible for return, and provide a designated address for return shipment.
3. Send the returned products to the
designated address, which is normally within your own city/ country, at your
cost, within 2 days upon getting the
RMA number, and send the tracking number to Etopia Global. All returns without
an assigned RMA will not be accommodated.
4. Upon we receive the returned products
and confirm the defects, we will arrange for repair at our cost or send
replacement items if the defects cannot be fixed within a reasonable period of
time. You are required to pay all
necessary shipping cost.
5. If, after inspection, the defects are
considered to be caused by any human faults or damage on your part, we reserve
the rights not to arrange for repair or replacement. In such event, we will
ship back the original products subject to your payment of the necessary
shipping cost.
6. Returned products must include all
original packaging and accessories.
Wrong
Items
Only products that are inconsistent with
those stated on the product listing or invoice will be accepted for return.
1. Notify Etopia Global
(etop001@etopiaglobal.com) of any wrong items with photos or videos in support within 24 hours upon receipt of your
order.
2. We will assign a RMA number for your
return request and provide a designated address for return shipment.
3. Send the wrong items to the designated
address, which is normally within your own city/ country, at your cost, within 2 days upon getting the RMA
number, and send the tracking number to Etopia Global. All returns without an
assigned RMA number will not be accommodated.
4. Upon we receive the returned products,
we will ship out the correct items ASAP. Shipping cost from the designated
address will be covered by Etopia Global.
5. Returned products must be unused,
undamaged and in sealed original packaging including all original accessories
(Etopia Logo Sticker cannot be unsealed or broken).
Warranty
Etopia Global offers up to 12-month warranty to electronics products (calculated from the invoice date). Please keep the invoice copy for warranty
claims. Warranty is only applicable for the products which have been applied by our quality inspection service.
Category | Warranty Period |
---|---|
Smart Phone and Tablet | 12 months |
Notebook | 6 months |
Smart Watch, Speaker, Headphone, Earphone, Sport Camera and other | 3 months |
*Warranty is not applicable for Hong Kong orders.
1. Notify Etopia Global
(etop001@etopiaglobal.com) of any defects with photos or videos in support within the warranty period. Please
email with Invoice copy for us to locate your order and warranty coverage
record.
2. We will assign a RMA number for your
warranty request and provide a designated address for return shipment.
3. Send the returned products to the
designated address, which is normally within your own city/ country, at your
cost within 2 days upon getting the
RMA number, and send the tracking number to Etopia Global. All returns without
an assigned RMA number will not be accommodated.
4. Upon we receive the returned products
and confirm the defects, we will arrange for repair at our cost. You are required to pay all necessary
shipping cost for your warranty request.
5. If, after inspection, the defects are
considered to be caused by any human faults or damage on your part, we reserve
the rights not to accommodate your warranty request. In such event, we will ship back the original
products subject to your payment of the necessary shipping cost.
6. Returned products must include all
original packaging and accessories.
Exclusion
of Warranty
- Consumable (e.g. vacuum brush, batteries
and memory cards)
- Accessories (e.g. charging cable of
mobile phones, cases and box)
- Scratches or physical damage on devices
- Damaged or broken screen or LCD
- Water damage
- Software problems including but not
limited to (Virus, Jail Break, Rooted OS or Flashed ROM, Malicious Software or
Apps)
- Damage caused by bad packaging during
return
*Return and warranty are not applicable for Hong Kong order.
*Etopia Global reserves the right of final
decision and interpretation in the case of any dispute.
If you have any doubts or queries, feel
free to find us here for more information.