Online Shopping
Terms & Conditions General
In these terms and
conditions, the "ETopia Global" will mean etopiaglobal.com and
the "Customer" or "you" will
mean any person, firm, company or body which places an order with ETopia Global. Please read
these terms and conditions carefully before using the site. By using the site
or any part of it, you agree that you have read these terms and conditions and
that you accept and agree to be bound by them.
ETopia Global shall
make every effort to ensure that prices, details and sizes of products on this
website are up dated and in stock. Prices are subject to change without prior
notice and all orders are subject to ETopia Global approval at its
sole discretion and stock availability.
All orders are subject to
confirmation of final availability and ETopia Global retains the
right to reject the order in the event that any of the products or services requested
are unavailable.
Registration
During the registration as a member:
You must provide us with accurate, complete
and updated information to register;
You must protect your username and password;
You examine and approve us to assume that any
person using your username and password to
login to your account either you or your authorized
person to act for you;
ETopia Global has the totally discretion
to refuse registration of a potential customer and to terminate the
registration of any customer for any reason.
You must inform us by website / email – etop001@etopiaglobal.com as soon as
possible of any changes to the information that you provided so that we can
communicate with you effectively.
Privacy Protection
ETopia Global is
committed to defense the privacy of individuals with respect to personal data.
We make sure that our policies and practices in relation to the collection,
use, retention, transfer and access of personal data comply with the
requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the
laws of Hong Kong. Please refer to our Privacy Policy.
Notification for
Ordering
Making order means you
agree to purchase the products or services of ETopia Global in
agreement with the terms and conditions of ETopia Global set out
herein. After receiving your order, ETopia Global will send an email
to you confirming receipt of your order. However, the email does not confirm
that ETopia Global has accepted your order. ETopia
Global reserves the right to reject any purchase order without giving any
reasons. In the event that ETopia Global is unable to accept your
order. (For example due to payment issue), ETopia Global will notify
you by phone or email for more details.
If your order is accepted
by ETopia Global, ETopia Global would contact you by email to
confirm your purchase. ETopia Global will arrange delivery date as
soon as possible.
Delivery Service
Delivery service fee is the
weight of each product and the shipping address.
Delivery service is only
available on permanent address including Hong Kong Island, Kowloon, New
Territories, Tung Chung, Discovery Bay and Ma Wan of Hong Kong Special
Administrative Region. Should you have any inquiry about delivery, please feel
free to contact our Customer Service Department for enquiry.
Delivery service is not
available on non-permanent address frontier closed areas, islands, warehouse
and, premises which are not accessible by staircase and need to deliver through
upper tier.
Delivery is available on
Monday to Saturday (10:00am to 7:00pm), except Sundays and public holidays.
After your order
in www.etopiaglobal.com has been accepted, and the payment has been
run through the test, you will get a confirmation of purchase letter
from ETopia Global. Under normal circumstances, delivery to Hong Kong area
shall be completed in 1 working days after ordering goods. If payment was
delayed due to bank approval process, delivery date will be adjusted
accordingly. Before the arrival of the goods, you will receive a call
notification from our courier (maybe without receive a call notification).
Please check whether all your ordered items are fully delivered against
delivery note, then sign and certify the delivery note to confirm your
acceptance of goods. Signature is required to confirm your acceptance of the
goods.
If delivery is delayed or
cancelled due to traffic, weather, different district or other
factors, ETopia Global shall not be liable for any loss or damage, no
matter whether the factor which causes the delay or cancellation is within the
control of ETopia Global or not.
You shall give us at least
24 hours’ notice from 10:00am to 7:00pm (Saturday after 1 pm, Sunday and public
holiday excluded) to us in respect of any request for change in delivery date
and/or place, cancel order or change of purchased item.
If for security reason or
any other reasons, our courier is not able to deliver the goods to the
address. ETopia Global may ask you to collect the goods from one of
our stores and will not arrange any delivery.
In case of any
disagreement, ETopia Global determination shall be final.
Store Pick-up
Service
When you pick up the
product instore, you would be required to show your printed email order
notification (electronic version is accepted), or the verification codes sent
by ETopia Global, registered contact number and document for identity
verification. If you are failed to provide any of those
information, ETopia Global has the right to refuse you for picking up
the product.
When you received the order
notification by email, that means your item is available in the store, really
for pick-up. In case you have not picked up the product within 3 working days
starting from your ordered date. ETopia Global will try to contact
and remind you to pick up the items you ordered within the designated period.
If you have not collected the product(s) within 15 days starting from notification date. In that case ETopia Global will consider on you gives
up the product(s), and products will be confiscated without refund the payment.
If you cannot pick up the
product by yourself. Representative can do it for you if he/she has your
authorized letter and the printed email order notification.
Once the order is
confirmed, you are not allow to change the pick-up store or change the address
for delivery.
Once the order is
confirmed, you are not allow to change the color or model of the selected
product or to change to any other product.
If your selected store is
closed due to weather or any other uncontrollable factors, you may pick up the
product in the same store on next day the store is opened.
Exchange &
Refund
Exchange item is only
applicable for exchange when we found the product is broken or not working during
the pick-up in our store.
We will not exchange or
refund to you once you have picked up the product.
ETopia Global reserve
the final right of determination.
Force Majeure
ETopia Global shall
not be liable for any delay or failure in its performance caused by or
resulting from acts of God, fire, flood, accident, riot, war, government
intervention, embargoes, strikes, labor difficulties, equipment failures, or
any other causes beyond the control of ETopia Global.
Payment Method
www.etopiaglobal.com accepts payment
by Visa,Master, Western Union, Moneygram or Bank transfer. All product prices listed
are in HK dollars. The prices listed on the website may differ from the prices
of the same products in the physical shops. The purchase price shall be the
price listed on the website as at the date of purchase.
Under Credit Card Purchase
Protection service, e.g. VISA verification service, Master Card Secure Code,
customers can enjoy safe and secure shopping by using their own credit card
with specific password or security code. Credit cards used for shopping should
be valid and under the purchaserˇs own name.
ETopia Global has the
discretion to decide the acceptance of all orders from www.etopiaglobal.com
based on the supply of goods. Customers will receive the final receipt when
goods arrived to designated address.
ETopia Global reserves
the right to change the payment terms for any order without prior notice.
These terms and conditions
shall be governed by the laws of the Hong Kong Special Administrative Region,
the People's Republic of China and the Customer and ETopia
Global agree to submit to the exclusive jurisdiction of the Hong Kong
courts. ETopia Global may revise these terms and conditions at any
time without prior notice. If any dispute arises, ETopia
Global determination shall be final. Where these terms and conditions are
available in Chinese, the English version is the governing version and shall
prevail whenever there is a discrepancy between the two versions.