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Terms & Conditions

Online Shopping Terms & Conditions

General
In these terms and conditions, the "ETopia Global" will mean www.etopiaglobal.com and the "Customer" or "you" will mean any person, firm, company or body which places an order with ETopia Global. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

ETopia Global shall make every effort to ensure that prices, details and sizes of products on this website are updated and in stock. Prices are subject to change without prior notice and all orders are subject to ETopia Global approval at its sole discretion and stock availability. 

All orders are subject to confirmation of final availability and ETopia Global retains the right to reject the order in the event that any of the products or services requested are unavailable.

Registration
During the registration as a member:

You must provide us with accurate, complete and up dated information to register;

You must protect your username and password;

You examine and approve us to assume that any person using your username and password to login to your account either you or your authorized person to act for you;

ETopia Global has the totally discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason.

You must inform us by website / email – etop001@etopiaglobal.com as soon as possible of any changes to the information that you provided so that we can communicate with you effectively.

Privacy Protection
ETopia Global is committed to defense the privacy of individuals with respect to personal data. We make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. Please refer to our Privacy Policy.

Notification for Ordering
Making order means you agree to purchase the products or services of ETopia Global in agreement with the terms and conditions of ETopia Global set out herein. After receiving your order, ETopia Global will send an email to you accepting receipt of your order. However, the email does not confirm that ETopia Global has accepted your order. ETopia Global reserves the right to reject any purchase order without giving any reasons. In the event that ETopia Global is unable to accept your order. (For example due to payment issue), ETopia Global will notify you by phone or email for more details.

If your order is accepted by ETopia Global, ETopia Global would contact you by email to confirm your purchase. ETopia Global wil arrange delivery date as soon as possible.

Delivery Service
ETopia Global provides inspection service before shipping your parcel in order to confirm all the functions are work and no any faulty goods in your order. If you do not need this service, you can leave a comment at checkout.

Delivery service fee is calculated at checkout and according to the weight of products and the destination. The information of shipping fee, duties, taxes, handling days and transit time is shown in Delivery InformationDelivery service is only available the area and countries which are listed in the delivery information page. Should you have any inquiry about delivery, please feel free to contact our Customer Service Department for enquiry.

Delivery service is not available on non-permanent address frontier closed areas, islands, warehouse and, premises which are not accessible by staircase and need to deliver through upper tier. Delivery is available on Monday to Saturday (10:00am to 7:00pm), except Sundays and public holidays.

After your order in www.etopiaglobal.com has been accepted, and the payment has been run through the test, you will get a confirmation of purchase letter from ETopia Global. Under normal circumstances, delivery to Hong Kong area shall be completed in 2 working days after ordering goods. If payment was delayed due to bank approval process, delivery date will be adjusted accordingly. Please note that handling days will be extended in special periods, such as Black Friday and Christmas. Before the arrival of the goods, you will receive a call notification from our courier (maybe without receive a call notification). Please check whether all your ordered items are fully delivered against delivery note, then sign and certify the delivery note to confirm your acceptance of goods. Signature is required to confirm your acceptance of the goods.

If delivery is delayed or cancelled due to traffic, weather, different district or other factors, ETopia Global shall not be liable for any loss or damage, no matter whether the factor which causes the delay or cancellation is within the control of ETopia Global or not.

You shall give us at least 24 hours’ notice from 10:00am to 7:00pm (Saturday after 1 pm, Sunday and public holiday excluded) to us in respect of any request for change in delivery date and/or place, cancel order or change of purchased item.

If for security reason or any other reasons, our courier is not able to deliver the goods to the address. ETopia Global may ask you to collect the goods from one of our stores and will not arrange any delivery.

In case of any disagreement, ETopia Global determination shall be final.

Store Pick-up Service
When you pick up the product instore, you would be required to show your printed email order notification (electronic version is accepted), or the verification codes sent by ETopia Global, registered contact number and document for identity verification. If you are failed to provide any of those information, ETopia Global has the right to refuse you for picking up the product.

When you received the order notification by email, that means your item is available in the store, ready for pick-up. In case you have not picked up the product within 3 working days starting from your ordered date. ETopia Global will try to contact and remind you to pick up the items you ordered within the designated period. If you have not collected the product(s) within 15 days starting from your ordered date. In that case ETopia Global will consider on you gives up the product(s), and products will be confiscated without refund the payment.

If you cannot pick up the product by yourself. Representative can do it for you if he/she has your authorized letter and the printed email order notification.

Once the order is confirmed, you are not allow to change the pick-up store or change the address for delivery. Also, you are not allow to change the color or model of the selected product or to change to any other product.

If your selected store is closed due to weather or any other uncontrollable factors, you may pick up the product in the same store on next day the store is opened.

Exchange, Refund and Warranty
In order to ensure the interest of you, quality inspection service is provided before shipment. The information of this service is shown here. If you do not want this service, please leave the comment at checkout page. Otherwise, this service must be applied for all products, except sealed Apple products or other sealed electronic gadgets.

1. Hong Kong Orders
Exchange item is only applicable for exchange when we found the product is broken or not working during the pick-up in our store. We will not exchange or refund to you once you have picked up the product. ETopia Global reserve the final right of determination. 

Warranty is not applicable for Hong Kong order.

2. Oversea Orders (the location excepts Hong Kong)
Return and warranty can be applied for Worldwide order. The detailed information is shown here.

Force Majeure
ETopia Global shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labor difficulties, equipment failures, or any other causes beyond the control of ETopia Global.

Payment Method
www.etopiaglobal.com accepts payment by Visa, Master, Western Union, Moneygram or Bank transfer. All product prices listed are in respective currency. The prices listed on the website may differ from the prices of the same products in the physical shops. The purchase price shall be the price listed on the website as at the date of purchase.

Under Credit Card Purchase Protection service, e.g. VISA verification service, Master Card Secure Code, customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaserˇs own name.

ETopia Global has the discretion to decide the acceptance of all orders from www.etopiaglobal.com based on the supply of goods. Customers will receive the final receipt when goods arrived to designated address. ETopia Global reserves the right to change the payment terms for any order without prior notice.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and ETopia Global agree to submit to the exclusive jurisdiction of the Hong Kong courts. ETopia Global may revise these terms and conditions at any time without prior notice. If any dispute arises, ETopia Global determination shall be final. Where these terms and conditions are available in Chinese, the English version is the governing version and shall prevail whenever there is a discrepancy between the two versions.